The concept of Preventive Maintenance contains planned maintenance to improve equipment life and avoid any unplanned, corrective maintenance activities. The purpose is to minimize breakdowns and excessive depreciation and to maximize availability and reliability during the entire life span. The detailed Preventive Maintenance work is realized according to the system maintenance manual and to the GUTOR maintenance checklist.

Warranty

The scope of maintenance work has to be documented on the GUTOR standard forms, which are the basis for the warranty. During the warranty period the respective maintenance work has to be performed by an educated, GUTOR trained, licensed Service Engineer.

Planning & Execution

GUTOR Customer Service International supports our customers in Preventive Maintenance. While planning the maintenance the work tasks and time schedule has to be agreed between GUTOR and customer based on the maintenance manual.
In order to achieve the best results we propose that the customer performs the monthly and semi-annual check-up and GUTOR service engineers take care of the annual maintenance including check on system / battery and preventive parts replacement. In addition all maintenance efforts have to be recorded by all involved parties, which provides system owner with the exact status of system and scheduled maintenance activities.

Service Packages - Tailored to your needs

We have bundled our maintenance products into three professional service packages ranging from absolute peace of mind to minimum service. Regardless of which package you require, our technical support is available 24 hours a day, 365 days a year. Just call us and help is on the way to you.

The comprehensive Pro-Life package provides you with an all-inclusive service and total peace of mind from day one. GUTOR takes care of: All regular preventive maintenance including material and tools Software & hardware updates All corrective maintenance including material and tools Extended warranty for as long as the package contract lasts Guaranteed service response time Guaranteed product response time 24 hours 7 days a week hotline

Pro-Partner is made for customers who maintain a GUTOR trained, own maintenance force capable of performing regular minor preventive, and minor corrective jobs on all the systems by themselves. GUTOR takes care of main preventive works and responds to unexpected major technical failures. The package includes: Major preventive maintenance including material and tools Software & hardware updates Major corrective maintenance including material and tools Guaranteed service response time Guaranteed Product response time 24 hours 7 days a week hotline

In cases where customers require fast and in-depth expertise to solve unexpected major failures GUTOR guarantees quick and reliable help as and when required. Pro-Flex guarantee: Major preventive maintenance including material Service response time 24 hours 7 days a week hotline

Interested in our Service Packages or Maintenances?

Please fill in the Service Request form "Preventive Maintenance questionnaire". We are pleased to offer you a tailor-made proposal according your requirements.