Prevention & Maintenance
The highest possible reliability and availability for your power supply systems

The GUTOR Service offers you various service contracts that meet your high requirements from both a technical and economic viewpoint - regardless of the area of use and your individual requirements of the quality of the power supply.

Our service contracts offer you the highest possible protection for your applications, as well as the maximisation of their operating hours (+MTBF) and their service life. In addition, you will also avoid unnecessary failure costs and unplanned standstill time.

The GUTOR service contracts include
...24-h telephone support service that differs from the standard service, a precautionary service visit according to the GUTOR manufacturer's specifications and a reaction time freely configured to your requirements, as well as material and working time costs in case of a fault, depending on your critical application and your investment framework.

Important points
  • Every installed UPS system can be included in the service contract
  • Our personnel will agree the service dates with you
  • The conclusion of a Pro-Life and Pro-Partner contract is only possible within the guarantee period or after an audit of the system or a retro-fit.
  Information
  • The GUTOR factory guarantee will become invalid if there are defects in in the UPS installation  due to incorrect installation by non-authorised personnel
Overview of GUTOR service contracts
Customer advantages of the GUTOR Service contracts
  • Preferential support in case of a service
  • Guaranteed reaction times
  • 24-h / 365-day service readiness
  • Defined GUTOR escalation procedure for contract customers only
  • Optimisation of operation time and service life
  • Sustained reduction of downtime costs and a budget-optimised service
  • Efficient on-site service by trained GUTOR Field Service engineers
  • Central storage of the system data and history for a fast reaction to questions regarding retrofitting and conversions, service deployments or fault analyses
  • The production of detailed and regular inspection and maintenance reports
  • One contact person only for all questions in connection with your UPS protection
  • Guaranteed use of original spare parts
 
GUTOR Electronic LLCHeadquartersHardstrasse 745430 WettingenSwitzerland
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